Having an issue with an order? Open a dispute directly from your order history. Our team mediates all disputes and ensures fair resolution for both buyers and sellers.
Contact sellers directly through our built-in messaging system. Go to any order and click "Message Seller" to start a conversation.
Find answers to common questions below.
How do I buy a card?
Search for a card, select a listing from a seller, add it to your cart, and proceed to checkout. Payment is processed securely through our platform.
Is my purchase protected?
Yes. All purchases are covered by our Buyer Protection program. If your item doesn't arrive or isn't as described, you can open a dispute and we'll help resolve it.
What payment methods are accepted?
We accept all major credit cards, debit cards, and other payment methods through our secure payment processor.
How do I start selling?
Create an account, complete seller verification, and you can start listing cards immediately. Use our Scanner feature to list cards quickly by scanning them with your camera.
What are the seller fees?
We charge a small commission on successful sales. Visit your Seller Dashboard for detailed fee information.
How do I ship orders?
After a sale, you'll receive shipping details in your Sales page. Package cards securely and ship within the specified timeframe. We support integrated shipping labels for easy fulfillment.
When do I receive payment as a seller?
Payments are released after the buyer confirms receipt of the item, or automatically after the protection period expires.
How do refunds work?
If a dispute is resolved in the buyer's favor, the refund is processed automatically. Refunds typically appear within 5-10 business days depending on your payment method.
How do I reset my password?
Go to the Reset Password page and enter your email address. You'll receive a link to create a new password.
How do I delete my account?
Contact us at [email protected] with the subject "Account Deletion Request". We'll process your request within 30 days in accordance with GDPR.
Is there a mobile app?
Yes! TCG Vertex is available on both iOS and Android. Download it from the App Store or Google Play Store for the best mobile experience.
The app isn't loading properly.
Try clearing your browser cache or reinstalling the app. If the issue persists, contact us at [email protected].